Frequently Asked Questions
399bid FAQ — All Your Questions Answered in One Place
From opening an account to bonuses, deposits and withdrawals, gameplay, and security — find detailed answers to all important questions about 399bid below.
Welcome to 399bid. This FAQ page organizes the most frequently asked questions from Bangladeshi players into five sections — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. Every answer is written in clear and simple language so you can make decisions quickly. If you cannot find an answer here, our 24/7 live chat support is always by your side.
Section 01
Account and Registration
Common questions about creating a new account, verification, and login.
To register at 399bid, you need an active mobile number, an email address, and a strong password. The registration process is fully online and can be completed in just a few minutes. Register with accurate information, as identity verification may be required at the time of withdrawal.
No. Only one account per person is allowed at 399bid. Creating multiple accounts risks bonus cancellation and account suspension. With a single account, you can enjoy all services, bonuses, and games.
Click the "Forgot Password?" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Use the code to set a new password. If you have trouble, contact 399bid live chat support.
Account verification is important to ensure safe transactions and prevent fraud. You will generally need to upload a copy of your national ID card or passport. Once verification is complete, there are no restrictions on larger withdrawals. The support team processes it quickly.
Yes. You can request a temporary suspension (self-exclusion) or permanent closure of your account at any time through live chat. 399bid is always committed to ensuring responsible gaming. Visit our responsible gaming page for more details.
Section 02
Deposits and Withdrawals
All questions related to bKash, Nagad, Rocket, and bank transfer.
Deposits to 399bid via bKash are generally instant. Your account balance is credited within a few seconds to a few minutes of payment confirmation. If there is a delay due to network issues, let us know via live chat.
The minimum deposit at 399bid is ৳200 and the minimum withdrawal is ৳500. This is the same across all methods — bKash, Nagad, Rocket, and bank transfer. You can start with small amounts, making it very convenient for new players.
Yes, 399bid supports deposits and withdrawals through both Nagad and Rocket. Bank transfer is also accepted. You can choose whichever method you prefer — the minimum deposit is ৳200 across all methods.
The standard processing time for withdrawals at 399bid is 15 minutes to 2 hours. If your account verification is complete and the correct mobile banking details are provided, the process is faster. We work as quickly as possible even during busy periods.
399bid does not charge any transaction fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own service charges according to their policies. Contact support for more details.
If your withdrawal is rejected, first make sure your account is fully verified and the wagering requirements on any bonus have been met. If the issue remains unresolved, contact 399bid via live chat or email at [email protected] — we will resolve the problem quickly.
Section 03
Games and Rules
Questions about cricket betting, slots, live casino, and mobile.
To bet on BPL matches, log in to 399bid, then go to the cricket section and find ongoing or upcoming BPL matches. You can place bets on various markets including match result, toss winner, and top run scorer. Betting is available both before the match starts and during live play.
RTP (Return to Player) is the average rate at which a game returns money to players over the long term. All slot games at 399bid are sourced from certified software providers (PG Soft, Pragmatic Play, JILI, Spribe), who use Random Number Generator (RNG) technology. This ensures every spin is completely unbiased and fair.
The live casino section at 399bid offers live roulette, live baccarat, live blackjack, Andar Bahar, Teen Patti, Dragon Tiger, and many more games. You get the experience of playing directly with real dealers, giving you the true feel of a casino online.
Yes, 399bid is fully mobile-friendly. You can play directly from the browser on both Android and iOS devices — no separate app download is needed. All games, payment options, and account features work fully on mobile as well.
Aviator is a crash game developed by Spribe, where a plane flies and a multiplier increases progressively. If you cash out before the plane crashes, you win. The key skill here is making quick decisions. This game is very popular at 399bid.
Section 04
Bonuses and Promotions
Questions about the welcome bonus, wagering requirements, and VIP program.
New members at 399bid receive a 150% bonus on their first deposit, up to ৳20,000. For example: deposit ৳1,000 and receive a ৳1,500 bonus — giving you a total balance of ৳2,500. To receive the bonus, make your first deposit after registering — the bonus will be added automatically.
A wagering requirement is the condition specifying how many times you must bet the bonus amount before it can be withdrawn. The wagering requirement for the 399bid welcome bonus is 25x. This means if you receive a ৳1,500 bonus, you must place a total of ৳37,500 in bets before the bonus becomes withdrawable.
The 399bid VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. Levels increase through regular play. Bronze offers up to 0.2% weekly cashback and the Diamond level offers up to 1.0% weekly cashback. Higher levels also include personal benefits.
Bonus balance can be used on most games. However, certain specific games or game categories may contribute less towards bonus wagering. Visit the 399bid terms and conditions page or ask in live chat for detailed conditions.
Yes, the 399bid VIP cashback is automatically added to eligible accounts every week. Cashback is calculated on the total net loss for the week at the rate set for your level. Contact the support team for any clarification.
Section 05
Security and Responsible Gaming
Questions about SSL, data protection, self-exclusion, and the 21+ policy.
399bid uses full SSL encryption, which keeps your personal information and financial transactions secure. No information is shared with third parties. Visit our privacy policy page to learn more about our privacy practices.
No. 399bid is for users aged 21 and above only. Registration by minors is strictly prohibited. Age is verified during registration and identity documents may be requested in suspicious cases. We firmly believe in responsible gaming.
If you feel that gaming is going beyond your control, you can activate self-exclusion through 399bid live chat. This allows you to close your account for a set period or permanently. This is completely confidential and we respect your decision.
If you notice suspicious activity, immediately change your password and notify us via 399bid live chat or at [email protected]. Our security team will quickly investigate the account and take the necessary steps. Use a strong password and do not share it with anyone.
If you or someone you know is struggling with gaming addiction, you will find detailed information and resources on the 399bid responsible gaming page. Our support team is also always ready to guide you in the right direction. We believe entertainment is most enjoyable when it is safe and controlled.
Still have questions?
Get in touch with support
Our Bengali-speaking support team is with you 24/7 — any time, for any question.
Ways to Get Help
We are always ready to respond easily and quickly.
Live Chat
Chat directly from the live chat button on any page of the site. Bengali support available 24/7.
Email Support
To reach us in writing for complex matters, email us: [email protected]
Responsible Gaming
Visit our responsible gaming page for detailed information on keeping your gaming in control.