For ages 21+

Responsible Gaming —
A commitment to safe and healthy entertainment

399bid believes that gaming should be enjoyable, not stressful. Use our tools and guidelines to keep your gaming healthy, safe, and in control.

Why is responsible gaming important?

Online sports betting and casino gaming is a legitimate form of entertainment — but it is important to enjoy it within healthy limits. At 399bid, we consider responsible gaming a core part of our values. The safety and mental wellbeing of every member is our highest priority.

When gambling crosses the line from entertainment into addiction, it can cause serious harm to personal, family, and financial life. That is why 399bid encourages you to ask yourself a few questions before you play: Am I within my set budget? Am I playing just for fun, or trying to win back money I lost? Is my playing time under control?

If you have any doubts about the answers to these questions, use our responsible gaming tools. The 399bid support team is by your side 24/7.

Our commitment

Accounts for ages 21 and above only
Option to set deposit limits
Self-exclusion and temporary break options
Active monitoring for suspicious behaviour
24/7 support and advice in Bengali
SSL encryption and data security

Our protection tools

399bid's responsible gaming features help you ensure a healthy experience.

Deposit limit

Set a maximum amount you can deposit per day, per week, or per month. Once that limit is reached, the system will automatically stop accepting further deposits. Reducing a limit is immediate; requests to increase a limit are subject to a set waiting period.

Temporary break

If you feel you need a short break, you can temporarily suspend your account for anywhere from 24 hours to 6 weeks. During the break, logging in, placing bets, and making deposits are all unavailable. Your account is reactivated automatically when the period ends.

Self-exclusion

If you feel that gambling is causing problems in your life, use self-exclusion to keep your account closed for an extended period. Options range from 6 months to permanent closure. During this time, no promotional emails will be sent to you either.

Time limits

Set a time limit for how long you play each day. When the set time is up, the system will alert you and give you the option to end your session automatically. Taking regular breaks helps maintain a healthy mindset.

Account history

View all your betting and deposit history at any time from your account panel. Keep a clear record of how much you have won and how much you have lost. Staying informed about your data makes decision-making easier.

Support and advice

If you feel that gaming is getting out of control, contact our support team. We are always available via 24/7 live chat in Bengali. Our goal is to help you with compassion, without judging your situation.

21+

Age verification and protection of minors

Only people aged 21 or older may open an account and play on 399bid. Age verification is required at the time of account registration. If any member registers using false information, their account will be cancelled immediately and deposited funds will not be returned.

If an underage member of your household uses your device, please make sure you log out and keep your password private. Using parental control software is also advised.

Please remember

Accounts are prohibited for anyone under 21
A national ID card may be required to verify age
Any account found to belong to a minor will be closed immediately
Keep your device and password secure

Signs of problem gambling

Feeling a repeated urge to play in order to recover lost money
Playing beyond your budget or placing bets with borrowed money
Hiding your gambling from family or friends
Being unable to stop playing or feeling restless when you try
Neglecting work, family, or social life to focus on gambling
Experiencing stress, anxiety, or depression because of gambling
Skipping essential expenses (food, rent) to place bets

How to self-exclude

You can temporarily or permanently close your account in just a few simple steps.

Log in to your account

Open the "Responsible Gaming" tab

Find the "Responsible Gaming" or "Responsible Gaming" section in Settings.

Choose the option that suits you

Deposit limit, time limit, temporary break, or self-exclusion — choose according to your needs.

Confirm

Confirm the change. Reducing a limit takes effect immediately. Self-exclusion cannot be lifted before the set period ends.

Contact support for help

For any issue or question, talk to us via 24/7 live chat.

The golden rules of healthy gaming

Set a fixed budget before you play and never go beyond it.
Do not think of gambling as a source of income — it is entertainment only.
Do not try to "win back" money you have lost.
Do not place bets when you are upset, lonely, or under the influence of alcohol.
Take a break every hour and review your account history.
Do not stop spending time with family and friends in order to play.
Never place bets with borrowed money or by dipping into your savings.
If you sense a problem with your gaming, seek help without shame.
Minimum deposit ৳200 — play small amounts and enjoy yourself.

Need help? We are here

If you feel that gambling is causing problems for you or someone you know, take action without delay.

399bid Live Support

Our 24/7 Bengali live chat support team is always ready. If you want to talk about gaming problems, account limits, or self-exclusion, chat with us at any time. Your information will remain completely confidential.

Email: [email protected]

Professional support

Gambling addiction is a mental health condition and it can be treated. If you or a family member is affected, contact the nearest mental health centre or counsellor in Bangladesh. Seeking help is a sign of courage.

If you are experiencing stress, anxiety, or depression, seek professional advice.

Common questions about responsible gaming

Find answers to the most frequently asked questions here.

Log in to your account and go to "Account Settings" > "Responsible Gaming". There you will find options to set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately, but requests to increase a limit are subject to a set waiting period. For any help, contact us via 24/7 live chat.

For a temporary break, your account is reactivated automatically once the period ends. However, during self-exclusion, it is not possible to reactivate your account before the set period expires. To reactivate after a long-term or permanent self-exclusion, you must contact the support team directly and follow a specific process.

No. Only people aged 21 or older may open an account and play on 399bid. Age is verified at the time of account registration. If minors have access to your device, make sure you log out, keep your password private, and use parental control software. Any account found to belong to a minor will be closed immediately.

Yes. Log in to your account panel to view the full history of all your bets, deposits, and withdrawals at any time. You can also filter by date and amount. Reviewing your own account history regularly is an important part of responsible gaming.

Before activating self-exclusion, withdraw any withdrawable balance in your account. New deposits or play are not possible during self-exclusion. If any balance remains in the account, contact the support team — we will help resolve the matter.

Yes. The 399bid support team provides assistance in Bengali via live chat 24 hours a day, 7 days a week. Feel free to chat about responsible gaming, account limits, self-exclusion, or any other issue. Your identity and information will be kept completely confidential.

Play safely, enjoy the fun

Enjoy our games and sports betting at 399bid for healthy entertainment — always responsibly.

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Responsible Gaming — A commitment to safe and healthy entertainment