399bid Privacy Policy
399bid follows strict rules for collecting, storing, and protecting your personal information. We are with you every step of the way, ensuring SSL encryption and fair play.
This Privacy Policy ("Policy") applies to the management of personal information of users of the 399bid website and its related services ("Platform"). By accessing or registering on our Platform, you are considered to have consented to all terms of this Privacy Policy. Please read this Policy carefully.
399bid is always committed to protecting the privacy of its users' information. We do not sell your personal information to any third party and do not share it without your permission.
1. Information Collection
We collect various types of information to register users and provide services on the 399bid platform. The details are outlined below:
1.1 Registration Information
When you create an account on 399bid, we collect the following information:
- Full name and display name
- Email address
- Mobile number
- Date of birth (for age verification)
- Bank or mobile banking account details (for financial transactions)
- Password (stored in encrypted form)
1.2 Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP address and device identification details
- Browser type and operating system information
- Time spent on the platform and pages visited
- Login and logout time and date
- Session cookies and local storage data
1.3 Financial Transaction Information
Transaction records are kept during deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. This includes the transaction amount, time, method, and account identification number.
We never store your full bank card number or mobile banking PIN. All financial information is processed through encrypted channels.
2. Use of Information
399bid uses your personal information only for lawful and defined purposes. The purposes for which we use information are listed below:
2.1 Account Management
We use your registration information to create, verify, maintain, and secure your account. Contact details are used during password recovery or account verification.
2.2 Service Improvement
We improve the quality of our services by analyzing how you use the platform. This helps make your experience richer and more personalized.
2.3 Financial Transaction Processing
Financial information is used to correctly process deposit and withdrawal requests and to prevent fraud.
2.4 Communication and Notifications
We may use email to inform you about important service updates, security alerts, and relevant promotional offers. You may opt out of promotional communications at any time.
2.5 Legal Compliance
Information may be used where necessary to comply with applicable laws, regulations, or directives from authorities.
4. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the 399bid platform. Cookies are small text files stored on your device that help improve your browsing experience.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, store security tokens, and remember language preferences.
4.2 Functional Cookies
These cookies are used to remember your preferences and settings. They make your return visits to the platform more convenient.
4.3 Analytical Cookies
These cookies help improve services by analyzing platform usage. They allow us to see which pages are used most and where users encounter problems.
4.4 Cookie Controls
You can disable or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.
5. Data Security
399bid has implemented industry-standard technical and organizational measures to protect your personal information.
5.1 Technical Security
- SSL (Secure Socket Layer) Encryption: all communication between your browser and our servers is encrypted
- Database Encryption: stored sensitive information is kept in encrypted form
- Firewall and Intrusion Prevention Systems: active monitoring to block unauthorized access
- Two-Factor Authentication: available for added account protection
5.2 Organizational Security
- Only authorized staff have access to user information
- Staff receive regular data security training
- Automated alert systems are in place to detect suspicious activity
No digital system is 100% secure. Keep your account password confidential and do not share it with anyone. If you notice any problem, contact us at [email protected].
6. Data Retention
399bid retains your personal information only for as long as it is needed. The general policy is as follows:
6.1 Account Information
All registration information is retained while your account is active. After the account is closed, information may be retained for a limited period to meet legal obligations.
6.2 Financial Transaction Records
Transaction records are retained for the long term for financial security, auditing, and dispute resolution.
6.3 Log Files
Server logs and security-related data are retained for the required period and then securely deleted.
6.4 Deletion Requests
If you request deletion of your account, information that is not legally required to be retained will be deleted within a reasonable time.
7. Your Rights
As a user of 399bid, you have certain important rights regarding your personal information:
7.1 Right to Access
You may request to see what information we hold about you. We will provide you with a brief summary.
7.2 Right to Correction
If any of your information is incorrect or incomplete, you can correct it through account settings or through the support team.
7.3 Right to Deletion
In certain circumstances, you may request deletion of your personal information. Some information may not be possible to delete due to legal obligations.
7.4 Right to Opt Out of Promotional Communications
You may opt out of promotional emails or notifications at any time. It may not be possible to stop communications related to important services.
7.5 How to Exercise Your Rights
To exercise any of the above rights, email [email protected] or contact us via the site's live chat. We will respond to your request within a reasonable time.
8. Protection of Minors
399bid strictly prohibits its services for anyone under the age of 21. This platform is for users aged 21 and above only.
We do not intentionally collect any information from minors. Age verification is mandatory at the time of registration. If a user registers by providing a false age and this is later proven, their account will be immediately closed and the related information will be deleted.
Request for parents: if you suspect that your child has registered on our platform, please contact [email protected] immediately.
9. Third-Party Links
The 399bid platform integrates services from various game providers including Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI. These providers are governed by their own privacy policies.
399bid is not responsible for the privacy policies of any external sites linked from our platform. We recommend reading the individual policies of third-party websites before visiting them.
9.1 Payment Gateways
For bKash, Nagad, Rocket, and bank transfers, payment processing is completed through the respective organization's own security systems. 399bid only receives transaction confirmation information.
10. Policy Changes
399bid reserves the right to amend this Privacy Policy at any time. For significant changes, we will notify you by email or through a notice on the platform.
The updated policy will take effect from the date of publication. Continued use of the platform after changes are made will be considered your consent to the revised policy.
The "Last Updated" date at the top of this page always indicates the date the current policy was introduced. You are advised to review this policy regularly.
11. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
[email protected]
Available 24/7 on any page of the site, support is provided in Bengali
Our support team is active 24/7. Your request will be processed as quickly as possible.
399bid is always committed to ensuring the security of your information. Thank you for using our services.